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  • Do I need any tech skills?

    No. The FlashToGo System is aimed at non-tech users. No programming skills are required. However, we assume that you are familiar with the basics, such as using Email, attachments, forms and so...

    The best way to go is to test-drive our system and see how easy it is to deploy and update your web site.

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  • Do I need to know Flash?

    Absolutely not. Even though, advanced users, who are a bit Flash savvy, might enjoy a little extras, such as the ability to upload Flash movies (.swf) to the interfaces such as sub-menus, animated logos etcetera.



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  • Can I edit my site whenever I want?

    Yes, absolutely. You can edit all content, including text, titles, colors, images etcetera. The only parameters you can not alter after purchase is the SKIN, which is the interface model itself.

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  • Can I start editing my site immediately after the first payment?

    Yes! You can enter your text images and configure the look-and-feel of your site. In the meantime, you may forward us your Logotype so our design team can hand-code it into the model you have chosen.

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  • Can I run the Fit/Enterprise Series presentation from a CD-Rom?

    Yes, absolutely. You will get all the necessary files in order to do that.



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  • What kind of plug-in is needed to visualize the site?

    The Flash 5 plugin is needed, which is very popular these days... according to macromedia, over 99% of the internet users already have it installed.

    In regards to the CD-Rom use, NO plug-in is necessary. The application is self-contained.



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  • Does the site take to long to load?

    Not at all, considering the characteristics of such a huge site (over 100 pages), with so many text, photos.

    Our engine uses a very efficient optimization/compression alghoritm. The images are compressed but their quality are preserved.

    The main site itself is 200K to 300K, plus the images and text you will include.



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  • How many images and pages are supported?

    The Fit Series websites support up to 8 directories.

    Each Directory has its own Opening Intro Page, plus 12 (twelve) sub-pages.

    The Enterprise Series websites support up to 4 directories.

    Each Directory has its own Opening Intro Page, plus 4 (twelve) sub-pages.

    At both Series, there is also the Home Page, the Contact Page and the News section.

    You will find 4 external links at the Home-Page plus 2 main links per directory.

    Please note that, since the main text boxes support basic html coding, you may insert as many additional links you like, forwarding visitors to other pages or sites outside the main interface.

    You can upload 1 .jpg image per page. Advanced users may eventually upload a Flash movie (.swf file) instead of a plain .jpg image. You may include small Flash sub-menus, animations, etcetera.



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  • How to insert my Logotype?

    In regards to the Fit/Enterprise Series, the Logotype is hand-coded into the template itself by our design team, at no extra cost *.

    * Since the logo has to be hand-coded into the site, in case you wish to send a different version of your logo at a later time, a fee will apply. The fee regards to the working hours needed to do that (half-an hour / US$ 25.00). The first time you send your logo, there will be NO fee.

    You may forward your logo to our support team directly. If you have any comments, please feel free to include them.

    The logo will be hand-coded within ONE business day, but you can work on your site in the meantime (upload photos/adding text, choosing the color etcetera).

    Image Format and size

    For optimum results, your logo should be in vector-based format, such as the native files produced by softwares such as FreeHand, Illustrator, Corel Draw, .PDF (Acrobat) and a few others.

    In addition, vector-based images allow us to create a transparent background for your image.

    A nice option is an EPS file generated by Adobe Illustrator for example, since it can preserve the transparent background.

    Transparent Background

    if you want the background to be transparent, you must send us the file in Photoshop (the layers must be preserved). The background must be on a separate layer, dettached from the logo.

    We assume that you have already created your image in Photoshop or so.

    The image shall have at least two layers: the top layer is the image "shape", or the logo if you wish, and the bottom layer is the background;

    Once the image is flattened against the background we can not remove it.

    Send us the .PSD (Photoshop) layered file and we will be able to set the logo with transparent background at your site.

    Another option that may preserve the background transparency is PNG24, which can be produced within Photoshop. You will need to remove that background layer and leave just the logo (no background) on a top layer. Click at the "Save for Web" button and choose PNG24.

    Optionally, you may send us a Bitmap image such as: .JPG, .EPS, .TIF, .BMP, .GIF. In case you are wondering :-), Bitmap images are regular images produced by softwares such as Photoshop, digital cameras etcetera. In that case we will not be able to set a transparent background at your logo.

    What's the big deal in having a Logo settled with a transparent background'

    You may eventually change the backgroud color of the site, underneath the logo, and the logo will be seamlessly integrated to the site. Otherwise, there will be a box surrounding the logo, since the background of the Logo image is actually an integral part of the Logo file.

    The dimesions are not a big deal, what really matter is the quality of the image itself and the size in Kbytes. Frequently, a 500 k image file is plenty enough.

    If you have any questions, drop a note to our Support Team.



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  • What is the ideal pictures/photos size (dimensions)?

    Since the Fit/Enterprise Series vary from model to model, the size of the images may vary as well.

    At the DEMO Area, right at the Home Page:

    http://fit.FlashToGo.com
    http://enterprise.FlashToGo.com
    the sites display the image size over the photos.

    Please note that, in order to preserve the overall performance of the site, there is a limitation with regards to the size (in kbytes).

    Internal (Page) images are limited to 30 K and the Main Directory and Home Page images are limited to 60K, which is plenty enough. :-)



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  • Can I position the images within the site?

    There is no need. Both he Fit and the Enterprise Series interfaces were designed to be as simple as possible to edit and maintain. We have carefully analysed the best possible spot for each image. You just need to observe the image size (dimensions) upload it and that's it!

    In case you want to have the images at a different dimensions or at a different spot, you can request our Tech Team such additional customization.



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  • Do I get the editable source codes (.fla)?

    No, and you don't need it.

    The customization process is fully automated and does not require the source-codes to be edited. In case you need some additions, you may request us to perform those for you. All the source codes are property of the FlashToGo.com.



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  • And if I decide to stop using your services?

    You can still continue using your site/presentation, FOR LIFE if you wish.

    The FlashToGo Online Editor was created to facilitate the update/maintenance of your site. You may be even able to edit your site by manually editing some plain .txt files or updating your images if you are a bit Flash savvy.

    You won't need the source codes of the main movie in order to do that, since the images are in separate files.

    The yearly subscription renewal is optional and is priced at: US$ 148.00



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  • Do you provide hosting (my own domain)?

    Our hosting is very basic. Your site files are available at our servers at:
    http://fit.FlashToGo.com/your_login

    http://enterprise.FlashToGo.com/your_login

    Domain registration is not included.

    FlashToGo is about web design services. There are plenty of nice hosting companies that can provide a first-class service, so, we prefer to keep our focus at our core business.

    It is not mandatory to host your site with us. You may host your site anywhere you like.



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  • Do you have other kinds of sites?

    Yes we do. Please check out the FlashToGo.com main website.



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  • Can I add more pages?

    Yes, but such addition might be complicated since our editing system is limited to 13 pages per directory. It would be easier to add a link to some pop-up page, which will do very well in most cases. Additional customization is rated at US$ 50.00/hour.

    In case you have an Enterprise Series website, you can opt for the Fit Series, which support 100+ pages.

    Check with our Support Team, we might have a simple yet effective solution for your needs.



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  • Which kind of modification can be requested?

    Different buttons (shape), different type faces/colors, custom sound effects, soundtrack, external links, custom programming (cgi's) such as forms, guestbooks, pools, quizes etcetera.



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  • Can I insert text links in the middle of the text?

    Yes you can. Some basic html coding is accepted within the main text boxes, such as character atributes (bold, italic...) font size, font color and text alignment (center, right, left). However, html coding is only accepted within the main text field boxes, not on titles (eg: buttons, page titles).



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  • Do you create custom sites (from the scratch)?

    Yes absolutely, but such a job can be far more expensive. :-) A custom website will take, at least, 40 hours to develop and may sometimes exceed 160 or 240 hours depending on what you might need.

    The best -and most economical option still is to start from one of the pre-designed models and customize it from there.


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  • Can I upload .gif or .png images?

    No. Only plain .jpg images are supported, which is the most appropriate format for use on the web.

    Avanced users may eventually upload small Flash movies (.swf files) which is also acceptable.



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  • Which version of Flash do you use?

    The sites were created and exported as Flash 5.0, for maximum compatibility. Over 40% of users do not have the Flash MX plug-in installed yet, while our sites are compatible to the Flash 5 that is handled by 99%+ of users.



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  • Who holds the copyrights?

    All the sites are copyrighted to FlashToGo. The subscription to our System grants you the right for use the site or CD presentation for life, and the online editing system for one year from the date of purchase.

    The renewal of your subscription is totally optional and needed only if you want to continue using the FlashToGo Editing System to update or customize your site.

    The content you include, such as text, images are, of course, copyrighted to you or to your company.



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  • Can I still use the site/interface after the subscription period ends?

    Yes.

    The subscription to our System grants you the right for use the site or CD presentation for life, and the online editing system for one year.

    The renewal of your subscription is totally optional and needed only if you want to continue using the FlashToGo Editing System to update or customize your site.



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  • Can I change the Interface after purchase?

    The only parameter you can not alter after purchase is the interface (Skin) you have chosen. Of course, if you think you made the wrong choice within a week, we will change it for you. We do our best to keep our clients happy :-)

    If your Logo has been already hand-coded to the site, a fee of 25.00 will apply since we will need to hand code it again.



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  • And If I want to change the interface I have chosen?

    It works exactly as if you hire a web designer or a web agency, you would need to order a different project for a new interface, so you would need to buy a second model.

    The difference is that our interfaces costs a fraction of what a web designer would charge, and still includes an online editing system :-) so you get rid of the maintenance costs.

    If you have just signed up (up to seven days) we can do that for you. IF your logo has been already coded into the site, then a US$ 25.00 fee will apply in order to cover the working hours needed to do that again.



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  • How reliable FlashToGo is?

    FlashToGo was founded in 1998. Currently, there are over 40.000 members worldwide who have been reliably using the FlashToGo system to build, publish and maintain their web sites.

    During this period, the FlashToGo online system has never been down. Our servers are located at the Verio Datacenter and have triple backups, redundant connections and all the security procedures expected from a leader vendor.

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  • And if you guys go busted?

    Even though it is very unlikely, it is a legitimate question. :-)

    FlashToGo has made provisions to continue to maintain their web servers up and running for five years.

    FlashToGo was founded in 1998 and has reached profitability only a few months later. There are over 30.000 members wordwide who rely at the award-winning online system to update their sites.

    In any case, the web sites generated do not depend on our servers. The FlashToGo system is about developing and updating content. The sites would continue to be fully functional even if our servers go down.



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  • Do you have a phone number I can call?

    In order to prevent any possible misunderstanding, and due to the so many diverse inquiries we receive, we kindly ask you to contact us via email with you detailed inquiry.

    Our support team has frequently to do some internal research in order to return with an accurate response.

    We have developed a very sophisticated Support System that allows us to keep track of all requests on a "first come, first serve" basis and to constantly evaluate the quality of our Support. We hope you understand.



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