FTP Server Address
your_company.com or www.your_company.com.

Do NOT include http:// or ftp://

Do not try to guess it, ask your Hosting Provider!

Web Directory Path
This is the exact location where the files should be transferred to. This is very important and the major cause of errors when transferring files. Do NOT try to guess it, since it may vary a lot from server to server. Ask your Hosting Provider!

Some example of Web Directory paths:

/www/htdocs/
/web
/yourdomain.com
/usr/var/www/htmlpages
/html

There are many many other possibilities, so, please, ask your hostimg provider. Do NOT try to guess it.

Some common Incorrect paths!

http://yourdomain.com (wrong!)
ftp://yourdomain.com (wrong!)
http://yourdomain.com/index.html (wrong!)
\htdocs(wrong!)
\something(wrong!)
somecrazyname (wrong!)
somepage.html (wrong!)

Finally, Your Login and Password at the Hosting Provider.

All these information are needed no matter if you are using the Easy Transfer Module at the FlashToGo System or some third-party FTP software.

FTP is a "must know" for anyone willing to manage his/her own web site.

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However, there might be circumstances you need to upload additional files to your web server, such as extra pages, documents for download etcetera. In that case, you will need to be familiar with the File Transfer Protocol (FTP).

There are a few shareware and freeware softwares to transfer files from your computer to your web server (where your site is hosted) using the FTP protocol.

These softwares are very easy to use and are a must-know for anyone who intends to maintain his/her own website.

Please note that it is not necessary that you know FTP for use our system. FTP is only needed if you want to transfer additional files to your server, such as extra pages, extra images or so.

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For MAC users, we recommend Interarchy or Fetch and for PC users, we recommend:

Leech FTP
Ace FTP
Core FTP

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PLEASE, pay special attention to the Web Directory Path since it determines to where the files should be transferred to. If this info is incorrect, the files will NOT be transferred and you will still visualize the previous files (old info).

In order to determine the problem follow the next steps:

Request the files to be sent to you via Email;
Copy the files to a NEW, empty folder;
Access the index.htm file from your favourite web browser and check if the info displayed there is correct (updated).

If the info is correct, then the problem is when transferring the files from our server to yours. Make sure you are using the correct FTP info. Do NOT try to guess it! Check with your Hosting provider.

You can also publish the files to our DEMO server. The FTP module used to publish the files either to our DEMO server or to publish to your own server is absolutely the same. If the updated files appear at our DEMO server you can rest assured that the problem is related to some incorrect FTP info.

If you follow all of these steps and still got stuck, our Support Team can investigate it for you. In that case, we wil need the FTP info you are using, as follows: FTP server
Web Directory Path
Login and Password at your Hosting provider

Important!
Over 90% of the cases is related to the FTP server info. Do not try to guess that information, PLEASE, ask your Hosting provider.

For security reasons we dot not validate the info at your web server, we simply send the files to your web server, if the info is incorrect the files will not be transferred.

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When you download a file, you are in fact transferring that file from some web server to your local computer.

When uploading a file you will be transferring some file from your local computer to some web server.

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A Hosting Provider has several computers connected to the internet on a 24 hours/day basis.

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